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Dealing with engagement conflict (PS-090)

Engagement planning and delivery has its challenges. Many of these can be anticipated and planned for.

On this course you will learn about
  • Difficult communities and stakeholders and ways for building positive relationships with them
  • Identifying recent engagement activities with the same communities and stakeholders – particularly by your organisation
  • Identifying what those communities and stakeholders may have been promised or expected in the past and whether that was delivered
  • Expectation management for your project, both internally and externally
  • Things your board/council/senior leadership team will be looking for and how to keep them regularly informed

Duration
  • 1½ - 2 hours

Ideal for
  • Engagement practitioners
  • Planners
  • Policy analysts
  • Project managers
  • Communication managers and advisers
  • HR managers and advisers
  • Senior managers

Recommended course size
  • 5-20 practitioners

Related Engagementworks courses
  • PS-020
  • Also PS-070
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