Dealing with engagement conflict (PS-090)

Engagement planning and delivery has its challenges. Many of these can be anticipated and planned for.

On this course you will learn about

• Difficult communities and stakeholders and ways for building positive relationships with them
  
• Identifying recent engagement activities with the same communities and stakeholders – particularly by your organisation
  
• Identifying what those communities and stakeholders may have been promised or expected in the past and whether that was delivered
  
• Expectation management for your project, both internally and externally
  
• Things your board/council/senior leadership team will be looking for and how to keep them regularly informed
  

Duration

• 1½ - 2 hours
  

Ideal for

• Engagement practitioners
  
• Planners
  
• Policy analysts
  
• Project managers
  
• Communication managers and advisers
  
• HR managers and advisers
  
• Senior managers
  

Recommended course size

• 5-20 practitioners
  

Related Engagementworks courses

• PS-020
  
• Also PS-070